Client care
Shipping & delivery
Orders are dispatched within 24 hours on business days and tracked door to door. Shipping is complimentary over $79, and duties are included at checkout.
| Method | Destination | Time | Cost |
|---|---|---|---|
| Standard | United States | 3–5 working days | $6.90 · free over $79 |
| Express | United States | 1–2 working days | $14.90 |
| Standard | United Kingdom | 3–5 working days | £5.90 · free over £65 |
| Express | United Kingdom | Next working day | £11.90 |
| Standard | European Union | 4–7 working days | €6.90 · free over €75 |
| Standard | Rest of world | 6–10 working days | $12.90 · free over $120 |
Dispatch
Orders placed before 2pm GMT are packed the same day. Orders after 2pm, or on weekends and public holidays, are dispatched the next business day.
Orders placed before 2pm GMT are packed the same day. Orders after 2pm, or on weekends and public holidays, are dispatched the next business day.
Tracking
A tracking link is emailed as soon as the carrier scans your parcel — usually within 24 hours of dispatch. You can also track from the order page.
A tracking link is emailed as soon as the carrier scans your parcel — usually within 24 hours of dispatch. You can also track from the order page.
Duties & taxes
Prices at checkout are landed costs: duties and taxes are included for all destinations, so nothing is payable on delivery. If a carrier ever asks for payment, send us the receipt and we will refund it.
Prices at checkout are landed costs: duties and taxes are included for all destinations, so nothing is payable on delivery. If a carrier ever asks for payment, send us the receipt and we will refund it.
Signature
Express orders require a signature. If nobody is available, the carrier will leave a card and attempt delivery once more before returning the parcel to us.
Express orders require a signature. If nobody is available, the carrier will leave a card and attempt delivery once more before returning the parcel to us.
Something not right? If a parcel is delayed beyond its estimate, or arrives damaged, contact client care with your order number. We answer within one business day and will replace or refund without argument.